More questions? Send us a message! Depending on support volume, we typically respond within a couple of minutes during business hours.

More questions? Email us! We typically respond within a couple of hours.

More questions? Call us! If we don't answer, leave a message, or shoot us a text message. Our support team is active between 9:00 AM and 5:00 PM MST, Monday-Friday.

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Haven Tents Help Center

Answers to all things related to the Haven Tent, Haven XL, and Haven Safari. Contact Haven Tents with any questions.

FAQs About Haven Tents | Haven Tents

Not a problem! To avoid potentially long response times, we recommend that you check out our Self Serve Help Center before contacting us with a question. There, you will be able to track orders, submit return requests, cancel or edit an existing order, and report any issue you are having with a tent or other product. You'll also find all of our most frequently asked questions there.

I have a question. Can someone help me?

You can see our full shipping guide here for the most up-to-date information. You'll find shipping times, information on lost and stolen packages, and important information on international shipping there.

What is your shipping policy?

If you sign up for our mailing list, you'll get a code to save $25 on your first purchase of one full Haven Tent, Haven XL, or Haven Safari kit. And if you purchase two or more kits, you'll get $60 off with the same code! More Haven means more savings!

Where can I get a discount?

If you live in the US, go ahead and place an order. If you do a backyard test*, we'll be happy to accept your return. We don't get many back though :)

If you end up wanting to send it back, just shoot us a message and we will send you return instructions.

* A backyard test is just like it sounds. A short test where the tent is not used overnight or put in proximity to a campfire or pets. Use the pump bag or electric pump to inflate the air mattress, and leave guy lines and stakes in the original packaging. This ensures we can resell the tent if you decide to return it.

Can I test a tent? I'm not sure I will like it.

The Haven Tent relies heavily on a good fitting pad to achieve our patented lay-flat design. The Haven Insulated pad provides necessary horizontal rigidity that helps keep the tent open while also maximizing comfort and quality. If you choose to not purchase a pad, you won't be as comfortable because the sides of the tent will fold in on you when inside. 

If you have a pad of your own, you will need to make sure it fits properly. If your pad is too small, it will slide around in the tent, and if it is too big, it will not fit in the tent at all. Additionally, if it has vertical bevels as opposed to horizontal, the sides of the tent are more likely to fold in on you.

If you choose to order a tent without a pad, just make sure the pad you have is as close to the dimensions of our pad as possible and offer good horizontal rigidity:

Haven Tent: 24x28 inches
Haven XL: 30x80 inches

Do I need a pad with the Haven Tent?

With the holiday season fast approaching, make sure you are aware of these changes to our shipping and return policies:. Our standard shipping policy will remain in effect through the holiday season. We will ship every business day from our warehouse

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