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Haven Tents Help Center

FAQs to all things related to and about the Haven Tent, Haven XL, and Haven Safari. Need more help? Contact Haven Tents with any other questions.

FAQs About Haven Tents | Haven Tents | Help

You can see our full shipping guide here for the most up-to-date information. You'll find shipping times, information on lost and stolen packages, and important information on international shipping there.

What is your shipping policy?

If you sign up for our mailing list, you'll get a code to save $25 on your first purchase of one complete Haven Tent, Haven XL, or Haven Safari kit. To sweeten the deal even more, if you purchase two or more kits, you'll get $60 off! More Haven means more savings!

Where can I get a discount?

Try Risk Free - Free Returns and Shipping Protection

You bet! If you live in the US, go ahead and place an order and be sure to check the box at checkout to include our Backyard Demo - Free Returns and Shipping Protection with your order. This will allow you to get a tent and try it out within 60 days. If you decide you want nothing to do with it, send it back for a full refund. Just keep in mind -- we don't get many back :)

Can I test a tent? I'm not sure I will like it.

The short answer: yes. The Haven Tent relies heavily on a properly fitting pad to achieve our patented lay-flat design. Our proprietary Insulated pad provides necessary horizontal rigidity that helps keep the tent open while also maximizing comfort and quality. If you choose to not purchase a pad, you will likely not be comfortable. 

If you would like to use a pad of your own, you will need to make sure it fits properly. If your pad is too small, it will slide around in the tent, and if it is too big, it will not fit in the tent at all. Additionally, if it does not use horizontal baffles, the sides of the tent are more likely to fold in on you.

If you choose to order a tent without a pad, make sure your existing pad matches the dimensions of our pad and offers horizontal rigidity:

Haven Tent: 24x28 inches
Haven XL/Safari: 30x80 inches

What tent should I get?

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