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More questions? Call us! If we don't answer, leave a message, or shoot us a text message. Our support team is active between 9:00 AM and 5:00 PM MST, Monday-Friday.

Haven Tents Help Center

Answers to all things related to the Haven Tent, Haven XL, and Haven Safari. Contact Haven Tents with any questions.

FAQs About Haven Tents | Haven Tents

Not a problem! To avoid potentially long response times, we recommend that you check out our Self Serve Help Center before contacting us with a question. There, you will be able to track orders, submit return requests, cancel or edit an existing order, and report any issue you are having with a tent or other product. You'll also find all of our most frequently asked questions there. 

I have a question. Can someone help me?

Great question! Check out our full shipping guide here for the most up-to-date information. You'll find shipping times, information on lost and stolen packages, and important information on international shipping there.

What is your shipping policy?

Wider isn’t necessarily better. To get the best results, you want the tent to closely match both your shoulder and body width. This keeps the pad from folding along the middle. In short, smaller to average build people will find the regular Haven Tent better for their frame, and average to larger people will feel more at home in the XL.

For more information, check out our blog post comparing the two. 

How do I pick the right size tent?

The Haven Tent relies heavily on a good fitting pad to achieve our patented lay-flat design. The Haven Insulated pad provides necessary horizontal rigidity that helps keep the tent open while also maximizing comfort and quality. If you choose to not purchase a pad, you won't be as comfortable because the sides of the tent will fold in on you when inside. 

If you have a pad of your own, you will need to make sure it fits properly. If your pad is too small, it will slide around in the tent, and if it is too big, it will not fit in the tent at all. 

If you choose to order a tent without a pad, just make sure the pad you have is as close to the dimensions of our pad as possible:

Haven Tent: 24x28x4 inches
Haven XL: 30x80x4 inches 

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