How long does it take to process returns?Updated 3 months ago

Haven Tents Return Processing Times

We do our best to process and issue refunds for returned items within one week of receipt. We guarantee returns to be processed no later than 15 days of reciept. If you are waiting on a refund for a returned item, please be patient and wait up to 7 days before contacting us. Haven Tents is operated by a small team and thus, sometimes processing returns can take longer than we would like. 

In the unlikely event that your return is not processed within 15 days of delivery at our warehouse, we will automatically process and refund your return (less any applicable return shipping fees) to your original payment method the following day. 

For more information, please see our Return and Warranty Policy.