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What should I do if I'm charged for a service or add-on I didn't request?Updated 2 months ago

We apologize for any inconvenience. During checkout, there may be an option selected by default for 'Free Returns and Shipping protection', which has an associated cost. Please scroll down and uncheck the box next to this option to remove the added charge. If you've accidentally paid for this service and wish to opt-out, please contact us after your purchase to process a refund for that particular charge.

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