How do RidgeLights work and what should I do if they don't turn on?Updated 2 months ago

To effectively use the RidgeLight, it needs to be plugged into a power source; it's not battery-powered. This detail is mentioned on the box and our website. If the RidgeLight doesn't work as expected, check to ensure it's properly plugged into a charged power bank or our PowerPump. If issues persist, such as the light not turning on fully or partially, or the LEDs not functioning correctly, despite the control box indicator being lit, this may indicate a problem with the connection or the item itself. In such cases, please contact our customer service for assistance, and we'll guide you on getting it replaced under warranty or troubleshooting further.