If you are experiencing a situation where your RidgeLight is seemingly randomly turning on or off during the night, chances are you do not have a defective light. Instead, you probably need to adjust the location of the power switch. Here's why:. The

<p>If you are experiencing a situation where your RidgeLight is seemingly randomly turning on or off during the night, chances are you <strong>do not</strong> have a defective light. Instead, you probably need to adjust the location of the power switch. Here&apos;s why:</p><p>The switch on the RidgeLight is a <strong>touch switch</strong>, meaning, it turns on or off with the touch of a finger rather than a button or other toggle. Similar to your smartphone, this switch reacts when tiny electric pulses are registered from your fingertips. Since electricity can travel through conductive surfaces, if you touch a spreader bar that is touching the switch, you will find it will turn on or off.&#xA0;</p><div style="position: relative; width: 100%; height: 0; padding-top: 100.0000%;
 padding-bottom: 0; box-shadow: 0 2px 8px 0 rgba(63,69,81,0.16); margin-top: 1.6em; margin-bottom: 0.9em; overflow: hidden;
 border-radius: 8px; will-change: transform;"><iframe style="position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0;margin: 0;" src="https://www.canva.com/design/DAGJ6TSXEms/hCyPMgLf-qZzl-twb-fxog/watch?embed" allowfullscreen="allowfullscreen"> </iframe></div><p><br></p><p>More often than not, if you simply adjust the toggle to be away from all conductive surfaces, you will find that it will not keep turning on and off.</p>

My RidgeLight turns on or off randomly during the night

To effectively use the RidgeLight, it needs to be plugged into a power source; it's not battery-powered. This detail is mentioned on the box and our website. If the RidgeLight doesn't work as expected, check to ensure it's properly plugged into a cha

<p>To effectively use the RidgeLight, it needs to be plugged into a power source; it&apos;s not battery-powered. This detail is mentioned on the box and our website. If the RidgeLight doesn&apos;t work as expected, check to ensure it&apos;s properly plugged into a charged power bank or our PowerPump. If issues persist, such as the light not turning on fully or partially, or the LEDs not functioning correctly, despite the control box indicator being lit, this may indicate a problem with the connection or the item itself. In such cases, please contact our customer service for assistance, and we&apos;ll guide you on getting it replaced under warranty or troubleshooting further.</p>

How do RidgeLights work and what should I do if they don't turn on?

More questions? Send us a message! Depending on support volume, we typically respond within a couple of minutes during business hours.

More questions? Email us! We typically respond within a couple of hours.

More questions? Call us! If we don't answer, leave a message, or shoot us a text message. Our phone line is active between 9:00 AM and 3:00 PM MST, Monday-Friday.

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