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Haven Tents Help Center

<p id="isPasted" style="box-sizing: border-box; margin: 0px; color: inherit; font-size: inherit; padding: 0px; font-family: &quot;Open Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yep! If you live in the United States, go ahead and place an order for a tent on our website. Once you get it, you are able to perform a &#x201C;backyard test&#x201D;. A backyard test is just like it sounds - a short test where the tent is not used overnight or put in proximity to a campfire, pets, or anything else that could damage or dirty the tent. Use the pump bag or electric pump to inflate the air mattress and leave the guy lines and stakes in the original packaging. This ensures we can resell the tent if you decide to return it. If you decide to return the tent after trying it out, please include all the components and include a note with your order number and reason for the return. Ship to: Haven Tents<p style="box-sizing: border-box; margin: 0px; color: inherit; font-size: inherit; padding: 0px; font-family: &quot;Open Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">9457 S 670 W<p style="box-sizing: border-box; margin: 0px; color: inherit; font-size: inherit; padding: 0px; font-family: &quot;Open Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sandy, UT 84070<p style="box-sizing: border-box; margin: 0px; color: inherit; font-size: inherit; padding: 0px; font-family: &quot;Open Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; color: inherit; font-size: inherit; padding: 0px; font-family: &quot;Open Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once we get the tent back and perform an inspection of it, we will issue a full refund.

Yep! If you live in the United States, go ahead and get a tent from Haven's website. Once you have it, you may conduct a "backyard test." Read on to know more!

I’m not sure I want the tent. Is there a way to try it out?

General FAQ

Can I use my own pad with the Haven Tent?

Is there going to be an XL pad cover?

What do I do if my pad is deflating?

What is the lowest temperature rating on the insulated pad?

Is it normal for my XL pad to fold?

Do I need to use an under quilt with the Haven Tent?

Pads

How long will it take for my package to arrive?

Delivery Issues

Shipping to Canada and Europe

Changes to Shipping Address

Shipping

What is your return and warranty policy?

Can I exchange my tent for another size if I don’t fit in it?

Returns and Warranty

Can I use guy lines on the corner tent loops to reduce sway?

Can the Haven Tent “go-to-ground”?

Can I use a hammock stand with the Haven Tent?

What are the maximum weight limits on the Haven Tent?

Are there any physical stores that I can buy a tent from?

Is there a two-person Haven Tent?

Does Haven Tents have an affiliate program?

What does my Haven Tent come with?

What is the difference between the standard and lightweight rainfly?

What are the grommets for on the Rainfly?

How do the toggles and loops work on the rainfly?

Is my rainfly leaking?

Rainflies

I’m not sure I want the tent. Is there a way to try it out?Updated 7 months ago