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Haven Tents Help Center logo

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General FAQ

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Can I use guy lines on the corner tent loops to reduce sway?

If you are looking to reduce the sway of your hammock, use a piece of shock cord and attach it to the corner toggles on the tent body. Do not use a static cord otherwise the toggle could rip off if a strong gust of wind blows in. Please keep in mind

Can the Haven Tent be setup on the ground if there are no trees?

Yes! The Haven Tent offers versatility that will allow you to use it even when you find yourself in a place with no trees. For more information on how to use the Haven Tent in “bivy mode”, check out our blog post on the subject, "Going to Ground". Yo

Can I use a hammock stand with the Haven Tent?

Yes! Check out the Haven Stand by YOBOGear on our website! We developed this stand alongside the experts at YOBOGear, the leaders in hammock stand technology, to bring you a stand that works perfectly for the Haven Tent. If you choose to get a differ

How can I test or try out a Haven Tent?

If you live in the US, go ahead and place an order and be sure to check the box at checkout to include our Backyard Demo - Free Returns and Shipping Protection with your order. This will allow you to get a tent and try it out within 60 days. If you d

What are the maximum weight limits on the Haven Tent?

The capacity for both the standard Haven Tent and the Haven XL is 285 lb or 129 kg. For heavier campers, we recommend the Haven Safari, which has a weight rating of 350 lb or 158 kg. These are the weights that are covered under our warranty. Addition

Are there any physical stores that I can buy a tent from?

We do not currently have any storefronts which you can purchase tents from in the USA. However, if you live in Utah, you are welcome to stop by our warehouse in Sandy to check out and purchase a tent in person. Simply send a message to support@havent

Is there a two-person Haven Tent?

The Haven Tent, Haven XL, and Haven Safari are both only rated to hold one person. Any additional weight above what each is rated for can cause the tent to fail and void your warranty. One of the main reasons we don't have a two-person hammock is tha

Does Haven Tents have an Affiliate/Influencer/Creator Program?

We do! To apply for the program, check out the Haven Creators Network. There, you will find information on the perks that come with joining. If you have any questions, send us a message. We also recommend checking out our Content Buy-Back Program. Th

What does my Haven Tent come with?

Your tent will come with everything you need to ensure a great night's sleep:. Make sure to check out all of our other accessories before placing your order!. Are you looking for lighter options? Choose, "Lightweight Fly" when checking out. Also, che

Are the tents fire resistant?

Yes! All of our tents are CPAI-84 tested and treated with ammonium polyphosphate.

Key Features and Models

The Haven Tents Lay-Flat Hammock is a game-changer in outdoor sleeping comfort. Unlike traditional hammocks that leave you curled up and uncomfortable, our hammock is designed for a completely flat sleeping experience. It achieves this with cutting-e

Assembly and Usage

Assembling your Haven Tent Lay-Flat Hammock is a breeze. Simply connect it to two anchor points, inflate your pad, and insert the spreader bars. If you choose to attach the rainfly, it does so seamlessly using the same anchor points as your carabiner

Safety Guidelines

Ensuring your safety while using our hammocks is paramount. We advise users to exercise common sense and avoid hanging the hammock more than 24 inches above the ground. This precaution helps minimize the risk of potential injury caused by a fall.

Does Haven Tents use PFAs in their products?

No, we do not utilize PFAs in our products for waterproofing. Instead, we employ polyurethane—a thin adhesive layer that bonds with the fabric's fibers. This not only renders the material waterproof but also enhances its durability. Most notably, pol

Cleaning Your Haven Tent

If your Haven Tent is dirty, congratulations! That means you are probably out in nature getting some use out of it. That said, it is important to keep your tent clean and well-maintained to extend its life on it. Here are some tips to keep in mind wh

Lost or Broken Items and Parts

We get it -- sometimes you forget a piece of your gear or it breaks while you're using it. We've got you covered. If a component or other part of your tent breaks unnecessarily while you are using it, send us a message. We have replacement parts that

What is a Haven Second?

In short, the Haven Second is a tent that has been lightly used and/or repaired that we sell for a reduced price to reduce waste and give them another chance at life. Haven Seconds come in every model of our tents -- Haven Tent, Haven XL, and Haven S

Haven Tents Contact Information

Need help with something or just want to chat about our awesome gear? Here's how you can get in contact with us:. Email. The best way to contact us is via email through our form on our website. You'll generally get a response within 1 business day of

Can my dog sleep in the Haven Tent with me?🐶

We LOVE all of our furry friends out there and encourage you to invite them into the Haven Tent with you to keep you company. A couple of things to note when doing this:. Make sure to check out our blog post about hammock camping with pets. There is

How do I use the PowerPump for the Haven Tent?

When using the power pump provided with your Haven Tent, you do not need to attach any additional nozzles. The pump can be used as is, without any attachments, to inflate your mattress. If you encounter difficulties inflating the mattress to the desi

Do you offer any law enforcement or military discounts?

Yes, we offer discounts for both law enforcement and military personnel as a token of our appreciation for their service. Please contact us with proof of service to get your code. We thank you for your service! See how you can prove your service belo

Why isn't my discount code working?

If you are trying to use your first-time buyer discount, make sure you are trying to purchase a complete tent kit which includes a tent with the rainfly and pad to use a discount code. If you meet this criteria and the code is still not working, you

What are the packed sizes of your Haven tents?

The packed sizes for Haven tents are as follows:. The packed size makes these tents convenient for storage and transportation, such as fitting in the panniers of a motorcycle.

How can I unsubscribe from Haven Tents' emails?

If you wish to unsubscribe from our emails, you can easily do so by scrolling down to the bottom of one of our emails and clicking the unsubscribe link. Follow the steps provided to remove your email address from our mailing list. We're sorry to see

How can I report a specification error or misinformation on the website?

Thank you for your attention to detail. If you notice any errors in the specifications or any information on our website, please do not hesitate to contact us with the details of the discrepancy. We will make the necessary corrections as soon as poss

I found a suspicious page impersonating your brand on social media. What should I do?

We take the protection of our brand and the safety of our customers very seriously. If you come across a suspicious page that you believe is impersonating our brand or conducting scams, please send us the link so that we can take the appropriate acti

What National Parks can I use my Haven Tent at?

It's important to note that this list is subject to change. Before hammock camping in a national park, it's always a good idea to check with the park's website or visitor center for the most up-to-date rules and regulations. Keep in mind, where campi

What Haven Tent should I get?

We've got three options to choose from: Haven Tent, Haven XL, and Haven Safari. Each of these tents comes with its own unique pros and cons depending on your specific use case. To find out which tent is right for you, take our quiz. It only takes 30

Restock Calendar

See an item that you want, but it's out of stock? See the most up-to-date information on when we will get more in stock below. If an item does not show a date or any other information, it means it is currently in stock and available for purchase. The

What is the purpose of the black strap on the Haven XL tent?

The blackstrap at the bottom of the Haven XL tent is the lounge strap. It can be used to raise the head of the hammock for increased comfort. This feature is included on all Haven Tent models.

Customer Support

If you have any questions about Haven Tents or need assistance with any aspect of our products and services, we're here to help. Simply send us a message using the form on our Contact Page. Our customer support team is ready to provide answers or sol

What is the Lounge Strap?

The Lounge Strap is a built-in feature included with all Haven Tent models, designed to add flexibility to your outdoor relaxation setup. It allows you to easily adjust the angle of the head-side of your tent, transforming it into a comfortable loung