More questions? Send us a message! Depending on support volume, we typically respond within a couple of minutes during business hours.

More questions? Email us! We typically respond within a couple of hours.

More questions? Call us! If we don't answer, leave a message, or shoot us a text message. Our phone line is active between 9:00 AM and 3:00 PM MST, Monday-Friday.

Shipping Guide

Contact Us

About

Returns and Warranty

Setup Guide

Shop Tents

Shop Accessories

Contact

Haven Tents Help Center

<p>The blackstrap at the bottom of the Haven XL tent is the lounge strap. It can be used to raise the head of the hammock for increased comfort. This feature is included on all Haven Tent models.</p>

The blackstrap at the bottom of the Haven XL tent is the lounge strap. It can be used to raise the head of the hammock for increased comfort. This feature is included on all Haven Tent models.

What is the purpose of the black strap on the Haven XL tent?

General FAQ

Can I use my own pad with the Haven Tent?

What do I do if my pad is deflating?

What is the lowest temperature rating on the insulated pad?

Is it normal for my XL pad to fold?

Do I need to use an under quilt with the Haven Tent?

The Haven Insulated Pad Cover

True Level XL Insulated Pad

Will the XL/Safari Pad Cover fit the True Level XL pad?

I think I got a different pad from what I ordered

Pads

What payment methods do you accept?

Can multiple discount codes be stacked together?

How can I receive an offered discount after my purchase?

What should I do if I'm charged for a service or add-on I didn't request?

How do Shop Pay Installments work?

How do I use a gift card for my purchase

What do I do if my credit card payment was blocked?

Payments

How long will it take for my package to arrive?

Delivery and Shipping Issues

Shipping to Addresses Outside of the USA

Changes to Shipping Address

General Ordering and Shipping Information

Shipping During Peak Times of the Year

Where is my order?

How do I track my order?

Do you offer expedited shipping?

How long does delivery take?

How much does shipping cost?

What do I do if I have a tracking number but the package hasn't moved in a few days?

What steps should I take if my package was marked 'Returned to Sender'?

Shipping

Can I edit or add anything to my order?

Items Available in Europe

How can I purchase replacement parts for my products?

How do I cancel my order before it's shipped?

How do I purchase a gift card?

How do I cancel my order and get a refund?

Do you offer any customizations or special orders for the hammocks?

Where can I order Haven Tents products from?

Orders

Orders and Shipping

What is your return and warranty policy?

Can I exchange my tent for another size or style?

How long does it take to process returns?

What is the return process for orders outside of the the USA?

How do I return my entire order?

How do I report a defect or damage to an item I've received?

What should I do if I accidentally shipped my item without including all parts?

What should I do if I've ordered the wrong product but cannot find it in the return portal?

Can I use guy lines on the corner tent loops to reduce sway?

Can the Haven Tent be setup on the ground if there are no trees?

Can I use a hammock stand with the Haven Tent?

How can I test or try out a Haven Tent?

What are the maximum weight limits on the Haven Tent?

Are there any physical stores that I can buy a tent from?

Is there a two-person Haven Tent?

Does Haven Tents have an Affiliate/Influencer/Creator Program?

What does my Haven Tent come with?

Are the tents fire resistant?

Key Features and Models

Assembly and Usage

Safety Guidelines

Does Haven Tents use PFAs in their products?

Cleaning Your Haven Tent

Lost or Broken Items and Parts

What is a Haven Second?

Haven Tents Contact Information

Can my dog sleep in the Haven Tent with me?🐶

How do I use the PowerPump for the Haven Tent?

Do you offer any law enforcement or military discounts?

Why isn't my discount code working?

What are the packed sizes of your Haven tents?

How can I unsubscribe from Haven Tents' emails?

How can I report a specification error or misinformation on the website?

I found a suspicious page impersonating your brand on social media. What should I do?

What National Parks can I use my Haven Tent at?

What Haven Tent should I get?

Restock Calendar

Customer Support

What is the Lounge Strap?

Haven Stand by YOBOGear

Using the PowerPump

PowerPump

My RidgeLight turns on or off randomly during the night

How do RidgeLights work and what should I do if they don't turn on?

RidgeLight

User Manuals, Guides, and Troubleshooting

Accessories

What is the difference between the standard and lightweight rainfly?

What are the grommets for on the Rainfly?

How do the toggles and loops work on the rainfly?

Is my rainfly leaking?

Rainflies

Haven Creators Network

General Community and Social Media Information

Future Products and Updates

How do content creators apply for Haven Creators Network and what are the benefits?

What is the purpose of the black strap on the Haven XL tent?Updated a month ago