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Haven Tents Help Center

<p id="isPasted">If you ordered a Premium Haven Tent Pad but received one labeled &quot;Standard Insulated Pad,&quot; there&#x2019;s a good chance you still have the correct product!</p><h2 id="why-the-name-difference">Why the Name Difference?</h2><p>When we first developed the Premium Haven Tent Pad, we hadn&#x2019;t finalized the name before it went into production. To make it available to you as quickly as possible, the label defaulted to &quot;Standard Insulated Pad.&quot;</p><h3 id="how-to-identify-your-premium-pad">How to Identify Your Premium Pad</h3><p>Here&#x2019;s how you can tell if you have the Premium Pad:</p><ul><li><strong>Valve Placement</strong>: The valve on the Premium Pad is positioned closer to the corner.</li><li><strong>Logo Details</strong>: There is writing to the left of the Haven logo on the Premium Pad.</li></ul><p>Take a look at these features on your pad and compare them with the pictures below. If you still believe you received the wrong pad, please contact us, and we&#x2019;ll be happy to assist!</p><div style="position: relative; width: 100%; height: 0; padding-top: 40.9600%;
 padding-bottom: 0; box-shadow: 0 2px 8px 0 rgba(63,69,81,0.16); margin-top: 1.6em; margin-bottom: 0.9em; overflow: hidden;
 border-radius: 8px; will-change: transform;"><iframe style="position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0;margin: 0;" src="https://www.canva.com/design/DAGGuHnhoV0/jWRgPHetcIBYBsq0c04v-Q/view?embed" allowfullscreen="allowfullscreen"> </iframe></div>

If you ordered a Premium Haven Tent Pad but received one labeled "Standard Insulated Pad," there’s a good chance you still have the correct product!. When we first developed the Premium Haven Tent Pad, we hadn’t finalized the name before it went into

I think I got a different pad from what I ordered

Pads

Can I use my own pad with the Haven Tent?

What do I do if my pad is deflating?

What is the lowest temperature rating on the insulated pad?

Is it normal for my XL pad to fold?

Do I need to use an under quilt with the Haven Tent?

The Haven Insulated Pad Cover

True Level XL Insulated Pad

Will the XL/Safari Pad Cover fit the True Level XL pad?

What payment methods do you accept?

Can multiple discount codes be stacked together?

How can I receive an offered discount after my purchase?

What should I do if I'm charged for a service or add-on I didn't request?

How do Shop Pay Installments work?

How do I use a gift card for my purchase

What do I do if my credit card payment was blocked?

Payments

How long will it take for my package to arrive?

Delivery and Shipping Issues

Shipping to Addresses Outside of the USA

Changes to Shipping Address

General Ordering and Shipping Information

Shipping During Peak Times of the Year

Where is my order?

How do I track my order?

Do you offer expedited shipping?

How long does delivery take?

How much does shipping cost?

What do I do if I have a tracking number but the package hasn't moved in a few days?

What steps should I take if my package was marked 'Returned to Sender'?

Shipping

Can I edit or add anything to my order?

Items Available in Europe

How can I purchase replacement parts for my products?

How do I cancel my order before it's shipped?

How do I purchase a gift card?

How do I cancel my order and get a refund?

Do you offer any customizations or special orders for the hammocks?

Orders

Orders and Shipping

What is your return and warranty policy?

Can I exchange my tent for another size or style?

How long does it take to process returns?

What is the return process for orders outside of the the USA?

How do I return my entire order?

How do I report a defect or damage to an item I've received?

What should I do if I accidentally shipped my item without including all parts?

What should I do if I've ordered the wrong product but cannot find it in the return portal?

Can I use guy lines on the corner tent loops to reduce sway?

Can the Haven Tent be setup on the ground if there are no trees?

Can I use a hammock stand with the Haven Tent?

How can I test or try out a Haven Tent?

What are the maximum weight limits on the Haven Tent?

Are there any physical stores that I can buy a tent from?

Is there a two-person Haven Tent?

Does Haven Tents have an Affiliate/Influencer/Creator Program?

What does my Haven Tent come with?

Are the tents fire resistant?

Key Features and Models

Assembly and Usage

Safety Guidelines

Does Haven Tents use PFAs in their products?

Cleaning Your Haven Tent

Lost or Broken Items and Parts

What is a Haven Second?

Haven Tents Contact Information

Can my dog sleep in the Haven Tent with me?🐶

How do I use the PowerPump for the Haven Tent?

Do you offer any law enforcement or military discounts?

Why isn't my discount code working?

What are the packed sizes of your Haven tents?

How can I unsubscribe from Haven Tents' emails?

How can I report a specification error or misinformation on the website?

I found a suspicious page impersonating your brand on social media. What should I do?

What National Parks can I use my Haven Tent at?

What Haven Tent should I get?

Restock Calendar

What is the purpose of the black strap on the Haven XL tent?

Customer Support

General FAQ

Haven Stand by YOBOGear

Using the PowerPump

PowerPump

My RidgeLight turns on or off randomly during the night

How do RidgeLights work and what should I do if they don't turn on?

RidgeLight

User Manuals, Guides, and Troubleshooting

Accessories

What is the difference between the standard and lightweight rainfly?

What are the grommets for on the Rainfly?

How do the toggles and loops work on the rainfly?

Is my rainfly leaking?

Rainflies

Haven Creators Network

General Community and Social Media Information

Future Products and Updates

How do content creators apply for Haven Creators Network and what are the benefits?

I think I got a different pad from what I orderedUpdated 6 days ago

Why the Name Difference?

How to Identify Your Premium Pad