What do I do if my pad is deflating?Updated 6 months ago

At Haven Tents, we’re committed to ensuring outdoor sleep excellence, and a well-inflated pad is essential for that perfect rest. If you’re experiencing issues with your pad deflating, here are a few steps to troubleshoot and resolve the problem.

Step 1: Rule Out Temperature Fluctuations

One common cause of deflating pads is temperature fluctuations, which can affect air pressure. When temperatures drop, air molecules compress—similar to how a hot air balloon works in reverse. So, if you inflate your pad in warm conditions, it may lose pressure as temperatures decrease.

To rule out temperature as the cause:

1. Inflate your pad fully in a temperature-controlled environment (such as indoors) and leave it overnight.
2. Check the pad in the morning. If there’s significant pressure loss, it could indicate a valve issue or leak.
3. Take before and after photos of your pad to document any change. Timestamped photos are especially helpful for us when working with our factory.

Step 2: Check the Valve and Look for Leaks

If the pad is still losing air, it’s time to investigate further.

a) Inspect the Valve:

Ensure the valve is free from any loose insulation and that the rubber stopper is seated properly.

Feel and listen around the valve for any escaping air. Double-check all components, especially the O-rings on premium pads, to ensure they are intact.

b) Search for Surface Leaks:

Inflate the pad and gently apply a soapy sponge to its surface. Look for bubbles forming, which indicate air escaping.

Alternatively, you can submerge the pad in a bathtub, although this method may be less practical. Be sure to mark any areas where bubbles appear.

Step 3: Share Your Findings with Us

After completing these steps, let us know what you found. Based on your results, here’s how we can assist:

• One or Two Leaks: We’ll send you a Haven Repair Kit with a UV-activated sealant and patches that work with all our pads.
• Multiple Leaks or Unidentifiable Issues: If you find multiple leaks or can’t locate the source, please send us a picture or video showing the problem, if possible, or describe what you found.

Next Steps

Once you have your findings:

• Contact us with any documentation (photos or videos) and your observations.
• If your pad is within our 1-year warranty, we’ll repair or replace it as needed. If your warranty has expired, we’re still here to help you get back on the trail.

Remember, we’re dedicated to your relaxation—whether it’s your first outing or your hundredth. Reach out, and we’ll make sure you’re back to enjoying outdoor comfort in no time!