What do I do if my pad is deflating?Updated 7 months ago
It is normal for it to deflate a little bit throughout the night especially in colder temperatures as the air molecules contract. However, it shouldn't ever deflate extensively. Deflating pads are typically caused by 1) using it in colder temperatures, or 2) small openings in the seams of the pad or valve. Based on our experience, it is usually the first scenario.
To test your pad, try pumping it up all the way, place it against a wall inside your home, and leave it overnight. Doing this will help to eliminate the possibility of it being a cold temperature issue. If you get back in the morning to check it, and it has deflated, there is likely a small leak somewhere, and you will need to find where it is located.
To find the leak, you should fill a bathtub or other container with warm water and a small amount of dish soap. Then, submerge the inflated pad in the water and look for air and soap bubbles. Once you find it, snap a picture and/or video of the leak, and send it to [email protected] with a short description of what you have noticed. Once we receive it, we will review it and determine the best course of action to help you get the issue resolved.