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Haven Tents Help Center

<span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The insulated pad is a great 3-season pad with an estimated R4 insulation rating, but many factors effect overall comfort: the quality of top quilt or sleeping bag, wind, if the rainfly is guyed out or locked down, &#xA0;etc.. For serious cold-weather camping, we recommend you bring an additional layer of insulation to help prevent CBS (cold butt syndrome). If you have our standard Haven Tent, try our&#xA0;<a href="https://haventents.com/collections/sleeping-pads/products/insulated-pad-cover" style="box-sizing: border-box; text-decoration: none !important; outline: none; color: rgb(211, 112, 70); background-color: rgb(255, 255, 255); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">Insulated Pad Cover.</a><span style="color: rgb(51, 51, 51); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;

The Haven Tent insulated pad is a fantastic 3-season pad with an estimated R4 insulation value, but several things influence total comfort. Keep reading!

What is the lowest temperature rating on the insulated pad?

Pads

Can I use my own pad with the Haven Tent?

Is there going to be an XL pad cover?

What do I do if my pad is deflating?

Is it normal for my XL pad to fold?

Do I need to use an under quilt with the Haven Tent?

How long will it take for my package to arrive?

Delivery Issues

Shipping to Canada and Europe

Changes to Shipping Address

Shipping

What is your return and warranty policy?

Can I exchange my tent for another size if I don’t fit in it?

Returns and Warranty

Can I use guy lines on the corner tent loops to reduce sway?

Can the Haven Tent “go-to-ground”?

Can I use a hammock stand with the Haven Tent?

I’m not sure I want the tent. Is there a way to try it out?

What are the maximum weight limits on the Haven Tent?

Are there any physical stores that I can buy a tent from?

Is there a two-person Haven Tent?

Does Haven Tents have an affiliate program?

What does my Haven Tent come with?

General FAQ

What is the difference between the standard and lightweight rainfly?

What are the grommets for on the Rainfly?

How do the toggles and loops work on the rainfly?

Is my rainfly leaking?

Rainflies

What is the lowest temperature rating on the insulated pad?Updated 7 months ago