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What is the return process for orders outside of the the USA?Updated 24 days ago

Returns and Exchanges in Canada:

Orders with our Try Risk Free - Free Returns and Shipping Protection are eligible for free returns through our return portal. Orders without this protection are responsible to pay all return shipping fees.

Returns and Exchanges in Europe:

Due to limitations with our return portal, we are currently unable to accept return requests for customers in Europe. We hope to make this feature available in the future. In the meantime, please contact support if you need to start a return.

Please be aware that you will be responsible for any return shipping costs.

Returns and Exchanges for Non-EU Member States:

If you are located in a country in Europe that is not a member of the European Union, please be aware that you will be required to cover any return shipping charges associated with your return or exchange.


All other Returns:

All other returns from countries other than the US or Canada will be responsible for return shipping charges. To start a return, please contact customer support.

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