Questions about returns and warranty
We stand by the quality of our products and offer a one-year limited warranty on all of them. If your product arrives damaged or defective or you encounter any issues within the first year, please let us know, and we'll ensure you're taken care of. I
Absolutely! If you try out your tent and decide a different size or style would be better for you, you can exchange your tent yourself by heading over to our Returns Portal. If you need more help, simply send a message and we will be happy to walk yo
We do our best to process and issue refunds for returned items within one week of receipt. We guarantee returns to be processed no later than one month of returns. If you are waiting on a refund for a returned item, please be patient and wait up to 7