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Returns and Warranty

Questions about returns and warranty

What is your return and warranty policy?

We stand by the quality of our products and offer a one-year limited warranty on all of them. If your product arrives damaged or defective or you encounter any issues within the first year, please let us know, and we'll ensure you're taken care of. I

Can I exchange my tent for another size or style?

Absolutely! If you try out your tent and decide a different size or style would be better for you, you can exchange your tent yourself by heading over to our Returns Portal. If you need more help, simply send a message and we will be happy to walk yo

How long does it take to process returns?

We do our best to process and issue refunds for returned items within one week of receipt. We guarantee returns to be processed no later than one month of returns. If you are waiting on a refund for a returned item, please be patient and wait up to 7

What is the return process for orders outside of the the USA?

For orders outside of our main shipping locations, the return process differs slightly. You will need to prepare the items in a suitable box, provide us with the desired collection date, full address, phone number, and a preferred email address for p

How do I return my entire order?

To return your entire order, please visit our Returns Portal and select each individual item you wish to return. If you have purchased our Try Risk-Free shipping protection, you should be able to return your order through the shipping portal. Make su

How do I report a defect or damage to an item I've received?

If you've received a defective or damaged item, you can start a claim by using our Return Portal. Please provide us with details of the problem as well as photos documenting the issue, if possible. Make sure to include your order number in the claim.

What should I do if I accidentally shipped my item without including all parts?

No need to worry if you've sent back an item to us without all its parts. Please inform us of the situation, and we will take the necessary steps to resolve it. Our customer service team will work with you to ensure that your return or exchange is pr

What should I do if I've ordered the wrong product but cannot find it in the return portal?

In case you've ordered the wrong product and it's not recognized in the Returns Portal, please double-check that you are entering the correct order number and email address. If problems persist, contact Customer Support with your order details for pe