Questions about returns and warranty
We stand by the quality of our products and offer a one-year limited warranty on all of them. If your product arrives damaged or defective or you encounter any issues within the first year, please let us know, and we'll ensure you're taken care of. I
Absolutely! If you try out your tent and decide a different size or style would be better for you, you can exchange your tent yourself by heading over to our Returns Portal. If you need more help, simply send a message and we will be happy to walk yo
We do our best to process and issue refunds for returned items within one week of receipt. We guarantee returns to be processed no later than 15 days of reciept. If you are waiting on a refund for a returned item, please be patient and wait up to 7 d
Returns and Exchanges in Canada:. Orders with our backyard demo are eligible for free returns through our return portal. Orders without this protection are responsible to pay all return shipping fees. Returns and Exchanges in Europe:. Due to limitati
To return your entire order, please visit our Returns Portal and select each individual item you wish to return. If you have purchased our Try Risk-Free shipping protection, you should be able to return your order through the shipping portal. Make su
If you've received a defective or damaged item, you can start a claim by using our Return Portal. Please provide us with details of the problem as well as photos documenting the issue, if possible. Make sure to include your order number in the claim.
Any of the following components that are not included with the return of a tent will incur a $2.00 deduction per item (not set of items) if not included with the return:. If you forget to ship an item that is supposed to be included with your return,
In case you've ordered the wrong product and it's not recognized in the Returns Portal, please double-check that you are entering the correct order number and email address. If problems persist, contact Customer Support with your order details for pe