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What should I do if I accidentally shipped my item without including all parts?Updated 3 days ago

Any of the following components that are not included with the return of a tent will incur a $2.00 deduction per item (not set of items) if not included with the return: 

  • Spreader Bars (x2)
  • Carabiners (x2)
  • Tree straps (x2) 
  • Guylines (x4)
  • Stakes (x4)

If you forget to ship an item that is supposed to be included with your return, you will be required to either accept the deduction, or ship back the remaining items paying for your own postage. If you need to ship something that you forgot in your original return, please package it up in a suitable box or envelope and address it to:

Haven Tents (Returns)

9457 S 670 W

Sandy, UT 84070

Please include a note in your return that includes your name, order number, and the reason for your return so our team knows what to do when we recieve it.

In any case, no need to worry if you've sent back an item to us without all its parts. Please inform us of the situation, and we will take the necessary steps to resolve it. Our customer service team will work with you to ensure that your return or exchange is processed smoothly, even if parts are missing initially. Your satisfaction is important to us, and we'll strive to rectify any issues that arise.

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