Changes to Shipping AddressUpdated 6 months ago

We understand that mistakes happen! If you realize you need to change your shipping address, here’s what you should know:

Changing Your Address Before Shipment

Once an order is placed, it’s usually packed and shipped within 1 business day. Up until the package leaves our warehouse, you can still update your shipping address by contacting our customer service team. Your order is automatically placed into a 6 hour holding period where order edits can be requested. After that time period expires, we cannot guarantee any changes.

Changing Your Address After Shipment

If your order has already shipped, you’ll need to contact the delivery carrier (typically UPS or USPS) directly to request an address change. Here’s how:

1. Contact the Shipping Carrier:Reach out to the carrier to request a reroute.
   • USPS Package Intercept
   • UPS Package Reroute
2. Package Returned to Us: If you do not update your address in time and the package is returned to our warehouse, we will cancel and refund the order. You will need to re-place the order using the correct shipping address.

For more details on our shipping policies, visit our Shipping Guide.

If you need any assistance or have questions, feel free to reach out to us at any time. We’re here to help ensure your package gets to where it needs to go!