Haven Tents Help Center logo
Haven Tents Help Center logo

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Shipping

How long will it take for my package to arrive?

To get the most up-to-date information about your order, please log in to your account via our customer portal. There, you can view tracking information and manage your order. We strive to process, package, and ship each order within 2 business days.

Delivery and Shipping Issues

While we work hard to ensure that your tent is delivered smoothly to your shipping address, there may be occasional hiccups along the way. Here’s what you need to know if you encounter any issues:. In some cases, tracking information may be updated p

Shipping to Addresses Outside of the USA

We are happy to announce that an in effort to meet you wherever you are, we have ways to get you a Haven Tent worldwide. If you are in Europe, please place your order directly on haventents.com. By doing so, we will ship your order from our warehouse

Changes to Shipping Address

We understand that mistakes happen! If you realize you need to change your shipping address, here’s what you should know:. Once an order is placed, it’s usually packed and shipped within 1 business day. Up until the package leaves our warehouse, you

General Ordering and Shipping Information

To make your purchase process seamless, here’s what you need to know about ordering and shipping from Haven Tents. You can purchase our products directly from our official website, HavenTents.com, where we cater to customers around the world. For cus

Shipping During Peak Times of the Year

Depending on the time of year, the time it takes to ship out your items may be longer than our standard shipping time. Some examples of these days are:. If you place an order during one of these times of the year, please keep in mind that we will shi

Where is my order?

To check the status of your order, you can log in to your account on our customer portal. Once there, you will be able to view the status of your order, including tracking information, as well as manage returns, claims, and more. Additionally, you sh

How do I track my order?

You can view the status of your order and the most up-to-date tracking information by logging into our customer portal here. Once there, you will be able to view tracking information, submit returns and exchanges, and shipping claims.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. For standard shipping in the USA and Europe, expect your order to arrive within 3-5 business days. International orders can take 10-20 business days. To view the most

How much does shipping cost?

Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you fina

What do I do if I have a tracking number but the package hasn't moved in a few days?

As soon as your order is placed, a shipping label is usually created and a tracking number is assigned to your package. Normally, your order will be shipped within 1 business day of order placement which means you may not notice any change to your tr

What steps should I take if my package was marked 'Returned to Sender'?

If your package has been marked as "Returned to Sender," this means that it could not be delivered and was sent back to us due to an incorrect address or another delivery issue. Here’s what you should know about how we handle these situations:. Per o