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Haven Tents Help Center logo

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How long will it take for my package to arrive?

Shipments within the USA. We work hard to get each order processed, packaged, and shipped within no more than 2 business days. Once it ships, it takes between 3 and 5 business days to arrive at your address. Shipments in Europe. Orders placed from ou

Delivery and Shipping Issues

For the most part, there shouldn't be any issues with getting your tent delivered to your shipping address. Occasionally tracking information can be updated prematurely and show as delivered when in fact, it was not. We recommend waiting 48 hours to

Shipping to Addresses Outside of the USA

We are happy to announce that an in effort to meet you wherever you are, we have ways to get you a Haven Tent worldwide. If you are in Europe, please place your order directly on haventents.com. By doing so, we will ship your order from our warehouse

Changes to Shipping Address

Once an order is placed, it is usually packed and shipped out within 1 business day. Up until the package leaves our warehouse, changes to your shipping address can be made by sending us a message. In the event that the package leaves and a change to

General Ordering and Shipping Information

To make the purchase process seamless, you can order our products directly from our official website, HavenTents.com, which caters to customers worldwide. For customers in the United States, you can also find our products on Amazon.com. If you're loc

Shipping During Peak Times of the Year

Depending on the time of year, the time it takes to ship out your items may be longer than our standard shipping time. Some examples of these days are:. If you place an order during one of these times of the year, please keep in mind that we will shi

Where is my order?

To check the status of your order, you can log in to your account on our website (which is created automatically when you place an order). Simply go to account.haventents.com/orders. Once there, you will be prompted to enter the email that you used t

How do I track my order?

Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. For standard shipping in the USA and Europe, expect your order to arrive within 3-5 business days. International orders can take 10-20 business days.

How much does shipping cost?

Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you fina

What do I do if I have a tracking number but the package hasn't moved in a few days?

As soon as your order is placed, a shipping label is usually created and a tracking number is assigned to your package. Normally, your order will be shipped within 1 business day of order placement which means you may not notice any change to your tr