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Shipping Guide

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Haven Tents Help Center

Depending on the time of year, the time it takes to ship out your items may be longer than our standard shipping time. Some examples of these days are:<ul><li>Black Friday/Cyber Monday</li><li>Labor Day</li><li>Memorial Day</li><li>Christmas/New Years</li><li>Thanksgiving</li></ul>If you place an order during one of these times of the year, please keep in mind that we will ship your items out as soon as possible.&#xA0;For more information about shipping times during the holidays, check out our<a href="https://help.haventents.com/en-US/2023-holiday-shopping-guide-337934"> 2023 Holiday Shopping Guide.</a>

Depending on the time of year, the time it takes to ship out your items may be longer than our standard shipping time. Some examples of these days are:. If you place an order during one of these times of the year, please keep in mind that we will shi

Shipping During Peak Times of the Year

Orders and Shipping

Can I use my own pad with the Haven Tent?

What do I do if my pad is deflating?

What is the lowest temperature rating on the insulated pad?

Is it normal for my XL pad to fold?

Do I need to use an under quilt with the Haven Tent?

The Haven Insulated Pad Cover

Pads

How long will it take for my package to arrive?

Delivery and Shipping Issues

Shipping to Addresses Outside of the USA

Changes to Shipping Address

General Ordering and Shipping Information

Items Available in Europe

What is your return and warranty policy?

Can I exchange my tent for another size or style?

How long does it take to process returns?

Can I use guy lines on the corner tent loops to reduce sway?

Can the Haven Tent “go-to-ground”?

Can I use a hammock stand with the Haven Tent?

How can I test or try out a Haven Tent?

What are the maximum weight limits on the Haven Tent?

Are there any physical stores that I can buy a tent from?

Is there a two-person Haven Tent?

Does Haven Tents have an Affiliate/Influencer/Creator Program?

What does my Haven Tent come with?

Are the tents fire resistant?

Key Features and Models

Assembly and Usage

Safety Guidelines

Does Haven Tents use PFAs in their products?

Cleaning Your Haven Tent

Lost or Broken Items and Parts

What is a Haven Second?

Haven Tents Contact Information

Can my dog sleep in the Haven Tent with me?🐶

All About Zenbivy

General FAQ

What is the difference between the standard and lightweight rainfly?

What are the grommets for on the Rainfly?

How do the toggles and loops work on the rainfly?

Is my rainfly leaking?

Rainflies

Haven Creators Network

General Community and Social Media Information

Future Products and Updates

Community and Social Media

General Wholesale, Resale, and Outfitter Information

Company Accounts

Wholesale, Resale, and Outfitters

Shipping During Peak Times of the YearUpdated 7 months ago