What steps should I take if my package was marked 'Returned to Sender'?Updated 6 months ago
If your package has been marked as "Returned to Sender," this means that it could not be delivered and was sent back to us due to an incorrect address or another delivery issue. Here’s what you should know about how we handle these situations:
Our Policy
Per our Shipping Guide policy, the fastest way for us to address packages marked as "Returned to Sender" is to cancel and refund the order once the package arrives back at our facility. This allows you to place a new order with updated information, ensuring you receive your items as quickly as possible.
What to Do Next
Wait for the Refund: Once we receive the returned package, we will process a cancellation and issue a refund. You should receive an email notification confirming the refund, typically within a few business days.
Place a New Order: To receive your items promptly, you can place a new order with the correct address details at your earliest convenience. Double-check the shipping information to avoid any delays.
Need Further Assistance?: If you have any questions or need help with placing a new order, our customer support team is here to assist. Feel free to reach out to us through our Contact Page for quick support.
Thank you for your understanding as we work to resolve this for you as quickly as possible!