How do I cancel my order and get a refund?Updated 6 months ago
We understand that sometimes plans change, and you may need to cancel an order or request a refund. Here’s how you can go about it:
Cancelling Your Order
Act Quickly: If you want to cancel your order, it’s best to contact us as soon as possible. Once an order is processed, it may already be on its way and can no longer be canceled.
Contact Customer Support: Reach out to our customer support team through our Contact Page with your order details. If the order has not yet shipped, we can cancel it and issue a refund immediately.
Requesting a Refund
If your order has already shipped, you may need to return the items to receive a refund.
Review Our Return Policy: Make sure your order is eligible for a refund by checking our Return Policy. In general, items must be returned in new, unused condition.
Initiate a Return: Contact us to initiate the return process. We’ll provide instructions on how to send the items back to our facility.
Receive Your Refund: Once we receive and inspect your returned items, we’ll process the refund. Refunds are typically issued within a few business days, depending on your payment method.
Additional Help
If you have any further questions or need help with the process, our customer support team is here to assist. You can reach us via our Contact Page, and we’ll be happy to help.