Haven Tents Help Center logo
Haven Tents Help Center logo

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Orders

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Items Available in Europe

We are working hard to bring our entire product catalog to everyone no matter where you live. In the meantime, though, we are only able to offer a limited selection of items to ship from our European warehouse. If you are placing an order to an addre

How can I purchase replacement parts for my products?

If you need to purchase replacement parts such as spreader bars or poles for your tent, please check our Replacement Parts collection. If an item you need is not listed there, please reach out to our Customer Support team. If we have them available,

How do I cancel my order before it's shipped?

If you'd like to cancel an order before it's processed and shipped, please contact our Customer Support right away with your order number. If the order has already been processed and shipped, you can return the item upon arrival using our Returns Por

How do I purchase a gift card?

Gift cards can be purchased directly from our website. Visit our gift card section, choose the amount, and complete the purchase. The gift card will be directly emailed to you or to the specified recipient. If there is an amount you would like on the