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What do I do if my credit card payment was blocked?Updated 4 months ago

If your credit card order was blocked, it may be due to a security measure by your bank or our payment processor. This can happen for various reasons, including suspected fraudulent activity, incorrect billing information, or exceeding purchase limits. Here’s what you can do to resolve the situation:

Steps to Take

  1. Verify Your Information: Double-check that your billing details match the information associated with your credit card. This includes your billing address, name, and card number.

  2. Contact Your Bank: In some cases, your bank might block a transaction due to suspicion of fraud. Reach out to them to confirm that you are attempting to make a purchase from Haven Tents and request that they authorize the transaction.

  3. Try a Different Payment Method: If the issue persists, you may want to try an alternative payment method, such as a different credit card, PayPal, or another option available on our checkout page.

  4. Reach Out for Assistance: If you continue to experience difficulties, our customer support team can help. Contact us through our Contact Page, and we’ll be happy to assist you with resolving the issue.

We understand that payment issues can be frustrating, and we’re here to help ensure your order goes through smoothly. Thank you for your patience!

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